Customer FAQs

Folder for adding customer FAQs.

Is my account information private and secure?
Review privacy policy for details about what information is collected and stored. 
Mon, 20 May, 2019 at 7:45 AM
Are refunds allowed?
Sorry.  Refunds are not available for purchases of digital downloads. If you have a concern about a purchased product, reach out to help@rd2rd.com.
Mon, 20 May, 2019 at 7:46 AM
Can I see a preview of the product before purchasing?
Vendors can choose to include product previews in their item listings. However, not all vendors provide a preview for their items. If a preview is available...
Mon, 20 May, 2019 at 7:47 AM
How can I make suggestions for the website?
Please complete the form on the Contact page or send an e-mail message to help@rd2rd.com. 
Mon, 20 May, 2019 at 7:49 AM
How can I review a product after purchasing?
Product reviews are visible to the public, and the vendor can respond to your feedback. You can also provide feedback about the vendor, via your customer das...
Mon, 20 May, 2019 at 7:51 AM
How will my purchased item(s) be delivered?
When a you purchase a digital download, you will receive an e-mail message with a link to the download. A link to download will also be shown on the purchase...
Mon, 20 May, 2019 at 7:53 AM
Is my payment safe and secure?
PayPal’s and Stripe’s web site are secure and encrypted. PayPal and Stripe do not share your full financial information with vendors. This web site is also p...
Mon, 20 May, 2019 at 7:54 AM
What are the rules and policies I need to be aware of?
RD2RD’s Terms of Service, Trademark & Copyright and Privacy Policy information can be found here: Terms of Service Trademark & Copyright Privacy...
Mon, 20 May, 2019 at 7:55 AM
What restrictions are there for how I use my purchased item(s)?
It is important for you to review the terms of service on this web site. A detailed nutrition content licensing policy is included. A plain language sum...
Mon, 20 May, 2019 at 7:57 AM
Who can I contact with support questions?
Please complete the form on the Contact page or send an e-mail message to help@rd2rd.com. 
Mon, 20 May, 2019 at 7:58 AM