General Vendor FAQs

General FAQs for vendors.

I live outside the United States. Can I be a vendor?
No. All vendors must reside in the U.S. and have a verified Commission on Dietetic Registration number (Registered Dietitian Nutritionist, RDN or Dietetic Te...
Mon, 20 May, 2019 at 2:56 PM
Is my account information private and secure?
Yes. Please review the privacy policy for specific details about what information is collected and how it is used. 
Mon, 20 May, 2019 at 2:58 PM
My PayPal email address is different from my preferred email address for communication (contact email).
No problem. Use your preferred email address to receive communications. Your PayPal email address must match the one on your PayPal account in order to recei...
Mon, 20 May, 2019 at 2:59 PM
My product received a review - how do I view it?
Navigate to your vendor dashboard, then click the Products link on the left navigation. Select the product, scroll to the bottom of the product to view. Resp...
Mon, 20 May, 2019 at 3:00 PM
How can I share a link directly to my store and products?
Your store URL is displayed at the top of your vendor dashboard. This is the URL you should share with potential customers of your products.
Mon, 20 May, 2019 at 3:01 PM
What is a revoked vendor status?
A revoked vendor status means that your store is no longer active. Failure to respond to e-mail messages regarding your account or issues with payment of yo...
Mon, 20 May, 2019 at 3:01 PM
What is the difference between vendor feedback and product reviews?
Customers can leave both vendor feedback and product reviews – vendor feedback are not visible to public, whereas product reviews are visible to the public a...
Mon, 20 May, 2019 at 3:02 PM
What is the vendor dashboard?
The vendor dashboard is used to create your profile, add your product listings, and view your orders and earnings. 
Mon, 20 May, 2019 at 3:03 PM
Why do I have to provide a PayPal email address?
All earnings are payable through PayPal. Therefore, in order to issue your payment, we need your PayPal email address. 
Mon, 20 May, 2019 at 3:03 PM
How am I paid and how often?
Payments are made monthly, within 21 days of the end of month, to the PayPal address specified in your profile.  Earnings (both paid and unpaid) can be view...
Wed, 29 Apr, 2020 at 7:28 PM